SITUATION:
Our client, a leading Hi-Tech software company, provides a premier Field Service Management (FSM) system tailored for contractors and service providers, encompassing Front Office and Field Operations, Customer Experience, and Management Insights. With an expanding customer base and rapidly changing market demands, the client needed to streamline their go-to-market (GTM) processes to effectively address the rising challenges in both front and back-office operations. Aspiring to be the largest FSM provider, they sought to accelerate development with accuracy, despite limited resources.

As the front office undergoes constant enhancement with new integrations for an improved customer experience, the need for faster time-to-market has become essential. However, due to these rapid changes, the regression testing cycles were still being handled manually, placing a strain on resources.

SOLUTION:
Arsiv Software Solutions partnered with the client to accelerate their application improvements and align with users’ expectations and market demands. The engagement began with an in-depth review of the existing technical environment, followed by a comprehensive automation tool feasibility study to recommend an AI-powered testing tool best suited to the client’s needs.

Arsiv Software Solutions’ team of experts developed a resilient, easy-to-maintain automated regression suite for Salesforce and Workday, using a functional decomposition approach to minimize ongoing maintenance. The automated testing solution allows for swift testing, ensuring seamless updates and faster deployment.

OUTCOME:
This automated testing framework led to a 70% increase in regression test efficiency, saving 100 operational hours monthly. The solution not only minimizes maintenance but also provides a dependable, scalable framework for sustained operational benefits, empowering the client to keep pace with evolving customer expectations and market changes.